Effective date: 07/01/2015
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
insightsoftware.com complies with the U.S.-E.U. and U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. insightsoftware.com has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view insightsoftware.com's certification, please visit http://www.export.gov/safeharbor.
1. What personal information does insightsoftware.com collect?
Information Tracked - Unregistered Visitors
Visitors can browse this website without disclosing any personal information. In some instances, we automatically collect certain types of information when you browse our website. Automated technologies may include the use of web server logs to collect IP addresses, "cookies" and web beacons. We may track information provided to us by your browser, including any referring URL, your IP address, the type of browser you use, the time and date of access, and other information that does not personally identify you. We use this information to help diagnose problems with our server and to administer our website. For more information about this, see our Cookies Notice.
Information Tracked - Visitors Completing Forms Requesting Information
When you submit your information (which may include your salutation, first name, last name, job title, company name, telephone number, e-mail address and location information) to insightsoftware.com, it is stored in our secure contacts database. This information is used by our sales, marketing and support teams whose primary goal in collecting personal information is to provide you with the best and most useful content and services, both through our website and via e-mail. This includes receiving emails or other communications from insightsoftware.com. You may opt out of receiving communications from us at any time by emailing us at firstname.lastname@example.org. Once you opt out, you will no longer receive communications from us.
Information Tracked - Customers and Business Partners
Certain designated employees of customers and business partners may access secure areas of the website once they have been granted secured access via our security process ("Authorized Users").
Community and Support Portals: We collect personal information when you register an account to become a Community or Support Portal Authorized User, such as your name, e-mail, company, location, and password. This information will be correlated with the other information contained in our Salesforce.com database, such as your title, email and telephone numbers, your organization name and location, and software product line and specific products licensed. Information collected will be used to customize the user experience and provide information specific to the Authorized User's region and insightsoftware.com software usage.
If an Authorized User's personal information changes, or requires deactivation, the Authorized User can correct, update or delete/deactivate his/her personal information updating his/her profile under "My Profile", by emailing us at email@example.com, or call or write us at our main office listed on the Contact section of this website. It is the Authorized User's responsibility to keep his or her password confidential. We will respond to any request to access personal information, within 30 days.
If you are a customer or business partner, we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a visitor, we will retain your information in accordance with our data retention policy. Visitors may request the removal of their information from our databases at any time by emailing us at firstname.lastname@example.org, or call or write us at our main office listed on the Contact section of this website.
The security of your personal information is important to us. We follow generally accepted standards, such as SSL, to protect the personal information submitted to us along with the information transmitted in the Hubble Cloud service, both during transmission and once we receive it. All Community and Support Portal Authorized User information is stored in a secure cloud location managed by Salesforce.com and secured in accordance with industry standards and technology.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, and insightsoftware.com cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our or our third party vendors' safeguards.
Social Media and Third Party Sites
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish
2. How does insightsoftware.com use the information?
insightsoftware.com uses the information we gather for four general purposes:
- To provide you with information that you have agreed to receive concerning topics we think will be of interest to you.
- To customize the content that you see.
- To enhance the user experience on our websites. We use tracking information to determine how well each page performs overall, based upon aggregate user demographics and traffic patterns to those pages. This helps us continue to build a better service for you and to fulfill your requests for certain products and services.
People Who Work for Us
Our employees are required to keep customer, business partner and other related personal information private, as a condition of their employment with the company. Only authorized employees are permitted to access this type of information.
Companies Who Work for Us
Sharing and Usage
Other than as described above, we will never share, sell, or rent individual personal information with anyone without your advance permission, or unless ordered by a court of law or other valid legal process or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or to investigate fraud. We may transfer certain personal information across geographical borders to our affiliates or service providers in other countries working on our behalf in accordance with applicable law.
If insightsoftware.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We may disclose your personal information to any third parties with your prior consent to do so.
By providing us with your information or using our websites, you consent to the collection, international transfer, storage, and processing of your information in accordance with the relevant data transfer agreements related to the security and confidentiality of personal information.
Hubble Cloud : The collection of personal information from Authorized Users of our Hubble Cloud service is limited to that information necessary to provide the Authorized Users secure access to the Hubble Cloud service.
Information Related to Data Processed for our Hubble Customers
The use of information collected through Hubble Cloud service shall be limited to the purpose of providing the service for which the Hubble customers have engaged insightsoftware.com. insightsoftware.com processes information under the direction of its Hubble customers, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies to help us provide our service. Transfers of information to third parties as a part of our Hubble Cloud service are covered by the service agreements with our Hubble customers.
Access and Retention of Data Controlled by our Hubble Customers
insightsoftware.com has no direct relationship with the individuals whose personal data it processes for Hubble customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to the Hubble customer that is responsible for the data. If the request is pertaining to removing data from our Hubble service, we will respond within a reasonable timeframe.
We will retain personal data we process on behalf of our Hubble customers for as long as needed to provide services to them. insightsoftware.com will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Technologies such as cookies, beacons, tags and scripts are used by us and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
What are "cookies"?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie.
Cookies allow a website to identify a user's device whenever that user returns to the website and are commonly used in order to make websites work more efficiently and enrich the user experience, as well as to provide information to the owners of the site.
You can learn more about all the cookies we use below.
Our use of web beacons
We may also use tracking technologies called web beacons to collect information about your visit to our site. Web beacons are small images embedded in web content and are ordinarily not visible to users. Like cookies, this technology enables us to track pages and content accessed and viewed by users on our site. Our web beacons are used alone or in combination with cookies; however unlike cookies, web beacons cannot be declined when delivered via a regular web page, but their functionality can be limited by your choice to decline cookies.
Our use of Web Storage
We use Local Storage Objects such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Other sites and cookies
Our site may contain links to other websites or "share", "like" or other similar buttons. These other websites, services and applications may set their own cookies on your computer, collect data or solicit personal information. You should refer to any privacy policies found on such websites, services and applications to understand how your information may be collected and used.
The following describes how we use different categories of cookies:
Category of Cookie
These cookies are essential to provide access to secure areas of our website. Without these cookies, services such as our Hubble Cloud services and our Support and Community Portals cannot be provided. Some of these cookies are used to access information already contained in our Salesforce.com database and these cookies are strictly necessary to enable that process.
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. The information these cookies collect is anonymous and is used to help us improve the user experience of our website.
These cookies store information about your interactions with our website (such as your language preference or the date of your last visit) to provide a better browsing experience. The information these cookies collect is anonymous unless you provide personal information by submitting a form
Targeting or advertising Cookies
These cookies are used to deliver marketing that is more relevant to you and your interests. They may be used to limit the number of times you see a promotional message as well as help measure the effectiveness of the marketing campaign. For the Community and Support Portals, they may use the Authorized User's locale and licensing information in order to provide locally relevant news and marketing advertisements tailored to the Authorized User.
We partner with a third party to either display advertising on our web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
How to control cookies
You can control acceptance of cookies by modifying your Internet browser preferences. You have the ability to accept all cookies, to be notified when a cookie is set or to reject all cookies. Please note that, if you choose to block all cookies (including strictly necessary cookies) you may not be able to access all or part of our site and may be unable to use those services or engage in activities that require the placement of cookies.
4. What are my options?
Users who would rather not provide any of the user data requested by our online request forms should simply not fill out the form. This will mean that you will not have access to that particular content. Please note that you can still view much of the content and use many of the services offered by our website without registering. Also, you may opt in and opt out of receiving communications from us by emailing us at email@example.com. Once you opt out, you will no longer receive communications from us other than those which are necessary to administer your organization's contract with insightsoftware.com.
6. Questions and comments
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