I recently witnessed a conversation between two employees of the same organization. One was requesting information, and the other was trying his best to not give it to him.
The problem was that they were both using different terminology, and the one gating the information was worried about what would be done with that information once it was accessed.
As an Oracle analyst who has worked in both Finance and IT, I naturally accumulate business knowledge through interacting with many different departments. As a result, I have been able to deliver better solutions, be more engaged and contribute more. All of this resulted in benefits to the organization I was working with.
This led me to question: should an organization be proactive in teaching the workforce about the business? Should you teach a welder just how to weld, and nothing more?
I believe that engaged teammates understand what the company does, how it achieves profitability, what each department or business unit does and how that in turn supports the company. This will enable the whole business to understand their own impact on the organization's success.
It’s no secret that if you educate the workforce about the business, the business will benefit, but where is the line? Should you teach the welder how to run the whole business? Probaby not, right?
We find a solution though sharing information. By sharing information the workforce will be empowered, engaged and educated. Next time someone asks for some information, stop and ask why are they asking for it. What are they going to do with it? And how will it impact the business? Perhaps you will be able to offer a better solution, provide a slicker report or highlight a problem before it’s happened. By sharing you will help others to be able to deliver better solutions, be more engaged and contribute more. This can only result in success for the entire organization.
For more information on how you can easily increase communication and sharing of information throughout the business, download this webinar.