Your ERP was designed to connect all your data, your people and your processes within a single ecosystem to drive superior business performance. Ask yourself honestly, is your ERP doing all this for you right now?
Having one system for everyone was one of the original goals of ERP systems. And ERP does a great job automating processes and collect data, but it fails to put that data to work in ways the business really needs. We’d like to take a look at three reasons why many companies haven’t been able to achieve that “one system for everyone” vision.
1. ERP is not the center of your business universe
Data is expanding faster than ever before, but it is your ERP that automates your business processes and connects every aspect of business activity. But the moment your data leaves your ERP into data warehouse systems, spreadsheets or other disconnected tools used to report, budget and analyze data, it becomes static and chaotic to manage that data.
For most companies, there really is no way around this extract. They just aren’t getting the tools and flexibility they need to understand, manage and predict their business within their ERP. However, it also means, the “one system for everyone” vision cannot be achieved.
In order to fully achieve this, companies need to focus on finding solutions for key elements, like reporting, analytics and planning that allow you to keep your data within the ERP so it never has to be extracted out. This diminishes integrity issues, promotes master data management and enables holistic views of business data in one environment.
2. Your people are not connected with your data
The bottom line is that you can have a system that holds all your critical data, but if it doesn’t connect the people dimension, it can have little value.
Every person in your company has the potential to be an end-user of your critical business systems. If they can’t get the data they want, when they want it, then it won’t be leveraged to drive a high performing organization.
The will of management alone is not sufficient to drive user adoption—it has to come from each and every single user’s willingness and desire to embrace the solution.
3. Processes are inefficient
Finally, processes are a part of business and they really need to be examined closely to ensure your company is driving high performance.
Optimizing processes for data and people will yield an opportunity for huge productivity gains. For example, providing a total customer view to both finance and sales enables organizations to receive customer commitment for payment at the point of the next sale - directly from the people who have the strongest relationship with the customer.